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Contact Us to Centralise and Simplify Employee Training Records

Employee Training Manager Scout

If you would like more information, please contact one of our friendly team.

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Frequently asked questions

General

Onecard Employee Training Management software is ideal for businesses that need a reliable system to manage and track employee training records, contractor compliance, licences, inductions, and internal certifications. It ensures your workforce remains compliant, meets regulatory requirements, and maintains quality and safety standards. Whether you’re a small business or a large enterprise, Onecard helps you organise and centralise training records effectively.

Both platforms offer the same robust features, workflows, and reporting tools. The main difference lies in how the platform is managed:

  • Employee Training Manager: Perfect for organisations with dedicated admin teams. Your team manages training records, with optional support from Onecard as needed. Additionally, Employee Training Manager clients can access advisory or administrative services on a fee-for-service model if required.
  • Enterprise: Fully managed by Onecard, this platform handles all data entry, uses standardised naming conventions for competencies and roles, and provides a single source of truth. Enterprise is designed for companies with complex compliance needs or limited administrative resources.

 

We’re not just a software provider—we’re here to help you make the most of your employee training management system.

  • Employee Training Manager: Receive email support, book training sessions, or request a callback.
  • Enterprise: Enjoy full-service support, including data entry and management, ensuring a seamless experience.


Our team, based in Perth, Western Australia (AWST +8 time zone), is committed to providing timely responses and high-quality assistance but a short time delay may occur depending on where you are located, as we might be sleeping while you are at work

Our cloud-based platform ensures that you always have access to the latest version of our training management software. Regular updates and feature enhancements are included in your subscription, keeping your system optimised.

No installation is needed. Onecard software is 100% cloud-based, allowing you to access employee training records and compliance tools from any web browser on any device.

Onecard is designed for all industries. Every business has a legal obligation to maintain valid evidence of a trained and competent workforce, whether in construction, healthcare, manufacturing, or professional services.

Scout, our Aussie Shepherd mascot, represents the reliability, agility, and trustworthiness of Onecard’s employee training management system. Scout reminds us of the importance of loyalty and excellence in everything we do.

Data

Your data is hosted securely on Amazon Web Services (AWS), which offers a highly durable and reliable cloud infrastructure. AWS is recognised globally for its security and compliance certifications, giving you peace of mind that your data is protected.

We prioritise data security by using:

  • Encryption: All data is encrypted during transfer and storage.
  • Access Controls: Only authorised personnel can access data, strictly as needed.
  • Regular Security Audits: We continually improve our systems to prevent unauthorised access.
    Additionally, Onecard is actively working towards ISO 27001 cybersecurity accreditation to further enhance security.

You retain full ownership and control of your data. You can export, update, or delete information at any time. As a data processor, Onecard acts only under your instructions. Employees with questions about their data should contact their employer directly.

Yes! Onecard allows multiple users to manage employee training records simultaneously. Administrators can assign access permissions based on roles to ensure data security and efficiency.

Subscriptions

At the end of your trial, you’ll have the option to subscribe and retain all your data. If you choose not to subscribe, your trial data will be removed after 30 days.

At the end of your trial, you’ll have the option to subscribe and retain all your data. If you choose not to subscribe, your trial data will be removed after 30 days.

Yes, subscriptions renew automatically using the payment method you provided. Payments are processed securely through FastSpring, our trusted payment provider.

Yes, all data entered during your trial will remain available when you subscribe to Onecard.

We accept Visa, Mastercard, AMEX, PayPal, and Discover for subscription payments.

Yes, we offer both monthly and annual subscription options. Annual subscriptions come with a discount—you only pay for 11 months, receiving one month free.

You can cancel your subscription anytime. Before cancellation, you can export your data directly from the platform or contact us to assist with the process.

If your employee count exceeds your current tier, you can upgrade to the next tier with ease.

Yes, inactive employees still count towards your total number of employee records. This is because as an employer you are are legally required to retain employee records for a certain number of years, even after an employee is no longer with the organisation.

Maintaining these records is essential for compliance with workplace regulations, audits, and industry certifications. They provide a historical record of training, qualifications, and employment history, which may be needed to address legal or regulatory requirements in the future.

By keeping accurate and accessible records of both active and inactive employees, you can ensure your organisation remains compliant and prepared for any audits or inquiries.

Please contact us if you have further questions.